Finning Canada
“Simplex is my lifeline.”
**As of January 2023, Simplex has been acquired by DMI**
Simplex Mobility strives to help with more than just expense management. Our clients see us as responsive partners who adapt to their needs and simplify their lives.
With our resources and know-how, we’re experts at turning issues into opportunities. One of our core strengths is our ability to customize innovative, cross-platform integrations that drastically improve workflows.
About the Business
Finning is the world’s largest Caterpillar dealer. They sell, rent and provide parts and service for equipment and engines to customers across a variety of industries. Finning is an instantly recognizable name in Canada — operating here for almost 90 years — and has expanded its reach into South America and the United Kingdom.
In Canada, Finning has around 5,000 employees, most of whom utilize mobility devices on a day-to-day basis to communicate with staff and customers. Prior to partnering with Simplex, Finning relied on on their wireless provider to handle help desk support for employees and used an Excel spreadsheet for tracking. This system resulted in poor response times for customer support and made it incredibly difficult to track usage and access other valuable data.
“Simplex combines everything into one nice, pretty picture.”
Several years ago, Finning started working with Simplex to overcome its past challenges by streamlining and improving its mobility management. In Canada, Simplex has become Finning’s trusted one-stop-shop for a variety of crucial tasks — from procurement of devices and customer support, to invoicing and reporting. Based on this success, they have also started using Simplex to manage their reporting in South America and are planning to expand into the UK as well.
Customer Success
Finning’s partnership with Simplex has allowed the company to drastically improve the overall efficiency and cost effectiveness of their wireless program.
In particular, the level of integration and customization Simplex provides has transformed the way Finning can access wireless data. Simplex has been able to combine multiple interfaces from Finning’s other tools into one — a simplified approach that saves the company time and money, and allows them to manage their wireless program in a far more effective way than before
“Taylor is great…he’s always providing the next great thing that will help us improve.”
Simplex has made it possible for Finning’s Canadian mobility program to be successfully managed by a single staff member who can efficiently track and report on any data the company needs. It has also improved the level of customer support the company can provide to its thousands of employees when they set up and manage their wireless accounts.
Finning says their overall experience with Simplex in Canada has raised the bar for the level of support they offer their employees. As a result, they’re inspired to make plans for bringing their South American and UK operations on board as well.
Finning also knows that, as they look to the future, Simplex will continue to suggest helpful new integrations and other ways they can innovate and seize new opportunities as they arise.
