OSL Retail Service
“The investment in Simplex was 10,000% worth it. It has simplified everything. At any point that you have questions, they’re there to support all they can."
**As of January 2023, Simplex has been acquired by DMI**
Simplex Mobility strives to help with more than just expense management. Our clients see us as responsive partners who adapt to their needs and simplify their lives. With our resources and know-how, we can customize innovative solutions that drastically improve day-to-day processes — turning issues into opportunity.
About the Business
OSL provides sales solutions for clients that include some of North America’s largest and most recognizable brands. Their speciality is bridging brands and customers, which they accomplish by finding the right people to enhance each client’s marketing, sales and retail strategies.
The IT department for OSL handles the mobile needs of the corporate office as well as over 1,400 employees in the field. This includes managing 30 to 60 new hires every week.
Prior to partnering with Simplex, the IT department used the Bell portal to assign and organize phone lines and used an Excel spreadsheet for tracking. This system made it incredibly difficult to onboard new employees and accurately track usage for specific mobile phones.
OSL initially partnered with Simplex at the corporate level. When that relationship was a success, they expanded to implement Simplex’s services to manage employee mobile devices being used in the field.
“It’s in their name — things got a lot simpler with their addition as a tool for us.”
Simplex allows OSL to reach a new level of efficiency and effectiveness in their wireless management. The IT department is now able to seamlessly manage data usage, validate phone numbers and connect phones to staff members.
Customer Success
Through their partnership with Simplex, OSL has successfully streamlined their wireless management and reduced overall costs significantly. At the corporate level, Simplex was able to help OSL achieve an incredible 33% reduction in costs.
With the switch to Simplex, the IT department experienced both time savings and a significant improvement in their overall workflow. They now have more data available about their mobile devices and a cleaner, faster system for pulling the information they need. They’re able to assign mobile devices properly and track changes to accounts — resulting in less emails from employees with issues that need resolving.
“They’re always ready to take the feedback we give them and try to help us get what we need."
Simplex brings organization, efficiency and simplicity to the processes of the IT department at OSL. Without Simplex, they say their work to onboard and offboard employees, as well as to track wireless usage for over 1,000 mobile devices, would be chaotic and confusing.
How we helped
33%
Overall cost reduction
30+
New hires onboarded per week
10,000%
Worth it
OSL is confident that Simplex will not only continue to meet their needs, but also be available to help them pursue new opportunities in the future.
In particular, the IT team’s future goals include improving integration and building APIs, and they know the tech-savvy support team at Simplex will be ready to listen to their needs and help them reach their goals.
