DMI solutions

MyServe Managed

A great fit for clients looking to remove wireless management from your internal tasks. Offload your wireless management work to the expert staff at DMI.

Let DMI Take Control

DMI Helpdesk

The DMI helpdesk provides you with a team of experts to tackle any and all wireless related tickets. Our team ensures each end users concern is addressed quickly and professionally with monthly statistics of closed tickets and hours provided each month.

DMI Procurement

The experienced DMI procurement team will manage the process and workflow for each order. Ensure a great end user experience from the initial order to phone setup and any Q&A .

MDM Management

After implementing your MDM DMI will manage the MDM environment on your behalf. Ensure all orders are kitted correctly and MDM profiles are managed.

benefit

Reduced Workload

Ensure internal teams hours are spent on important tasks and let DMI manage the wireless tickets. More and more IT teams are asked to do more with less. DMI Mobility allows clients to offload cumbersome tasks to the DMI team saving a great deal of money and time while providing an excellent user experience.

Ensure internal teams hours are spent on important tasks and let DMI manage the wireless tickets. More and more IT teams are asked to do more with less. DMI allows clients to offload cumbersome tasks to the DMI team saving a great deal of money and time while providing an excellent user experience.
Ensure internal teams hours are spent on important tasks and let DMI manage the wireless tickets. More and more IT teams are asked to do more with less. DMI allows clients to offload cumbersome tasks to the DMI team saving a great deal of money and time while providing an excellent user experience.
Ensure internal teams hours are spent on important tasks and let DMI manage the wireless tickets. More and more IT teams are asked to do more with less. DMI allows clients to offload cumbersome tasks to the DMI team saving a great deal of money and time while providing an excellent user experience.
With staffing changes and other factors it can be hard to provide a standardized user experience for wireless. DMI allows clients to construct a wireless program that best fits their needs and then know it will be ran properly going forward.
With staffing changes and other factors it can be hard to provide a standardized user experience for wireless. DMI allows clients to construct a wireless program that best fits their needs and then know it will be ran properly going forward.
With staffing changes and other factors it can be hard to provide a standardized user experience for wireless. DMI allows clients to construct a wireless program that best fits their needs and then know it will be ran properly going forward.
benefit

Standardized Support

With staffing changes and other factors, it can be hard to provide a standardized user experience for wireless. DMI allows clients to construct a wireless program that best fits their needs and then know it will be ran properly going forward.

MyServe Managed

Included Features

End User Helpdesk

Questions from end users in the field are answred by our in house team of wireless experts.

MDM Support

Have the DMI Team manage your current MDM setup to ensure ease of use and efficiency.

Procurement Support

Hardware ordering is managed by the DMI procurement team.

Stock Management

Ensure devices are properly stored and deployed from stock. Remove the need to order new equipment when it is not necessary.

Evergreen

Use our tools to manage hardware lifecycle in the most cost efficient way.

Data Pool Management

The DMI team will ensure data is always bought correctly removing excess cost for overages.

Dedicated Analyst

Billing questions are answered by one of our experienced analysts.

Bilingual Support

DMI provides a team with both English and French speaking wireless experts.

services

Additional Services

These add-ons will help further support and expand the tools needed for your mobile & wireline needs.

MyServe Wireline

DMI MyServe provides a centralized HUB for clients to manage Wireline and Wireless Services. With robust and easy to use APIs.

Custom Solutions

Need a custom solution completed within MyServe. Let us know how we can help.

Digital Signature Add-on

Bring your company to the forefront allowing your employees sign important documents digitally, like AP deduction letters or mobile policies

MyServe Mobile Messaging

Easily communicate with your end-users with our SMS notification engine.

Our amazing Clients

Check out all our other clients who have fallen in love with using our DMI products

faq

Frequently Asked Questions

Here are some answers to commonly asked questions for our solutions, if you don't see yours please get in touch.

How much work can we offload by using the MyServe Managed Solution?

The amount of work you can push to DMI is dependant on the integrations we are provided. The more information we are fed automatically, the less touchpoints we would need from your team.

What kind of transperancy and reporting is provided for tickets?

DMI sends a monthly governance report that includes all tickets completed, ticket times, granular breakdown of ticket types and many other important areas for review.

Is there an Evergreen process available for hadrware?

DMI has an in-house built Evergreen management system. You can customize the timeline and receive reporting monthly. Also use our tools to easily retire a hardware model from your fleet.

Can DMI use a clients internal ITSM to complete tickets?

Yes. DMI will work within your internal IT structure to ensure continuity and proper internal metrics.

Simplify your company’s mobility today.

These add-ons will help further support and expand the tools needed for your mobile & wireline needs.